In the office consumables and IT hardware sales industry, price wars, low customer stickiness, and declining per-transaction gross margins have become the norm and Canadian resellers are feeling the same squeeze as their global peers. As corporate demand for digital transformation and refined management escalates, the traditional model of simply selling hardware and supplies is rapidly evolving into Managed Print Services (MPS): a model centered on on-demand subscription and end-to-end management.
Before diving into operational execution, authoritative industry data reveals a profound shift in the office printing market:
Structural Shifts in Print Demand: With the widespread adoption of paperless approvals and digital workflows, total annual corporate page volumes worldwide are experiencing a slight downward trend. Global shipments of printers and multifunction devices are also decreasing year by year. According to IDC, global printer and MFP shipments dropped to 78.3 million units in 2025, down roughly 24% from a peak of over 100 million in 2015.
Erosion of Profitability in One-Off Sales: Under the traditional transactional sales model, purchasing frequencies have dropped, and vendor switching costs are virtually zero. Consequently, traditional resellers face ongoing pressure from high annual customer churn rates.
Multi-Billion Expansion: According to reports by Grand View Research and other authoritative institutions, the global MPS market grew from approximately $49.3 billion in 2025 to $53.4 billion in 2026, and is projected to expand at a CAGR of 9.1% over the coming years.
SME Demand Surge: Within the overall MPS market, subscription demand from SMBs and mid-to-large enterprises is growing fastest. Businesses increasingly prefer to outsource the maintenance and operation of non-core printing assets to specialized service providers.
This global shift is playing out just as clearly at home. The Canada Managed Print Services market was estimated at US$5.13 billion in 2024 and is projected to reach US$12.2 billion by 2035, an 8% CAGR, according to Market Research Future. Medium enterprises currently account for the largest share of Canadian MPS demand, while small enterprises are the fastest-growing segment — and system integrators and resellers, not just OEMs, are named as a primary channel for delivering it. For a Canadian office equipment or IT reseller, that means the door is open now, not in some distant future.
Corporate leadership is actively shifting print expenditure from Capital Expenditure (CAPEX) to Operational Expenditure (OPEX). MPS not only enables transparent cost control but also frees internal IT departments from tedious printer maintenance, turning MPS into a rigid corporate demand in an era focused on cost reduction and efficiency gains.
Evidently, the MPS market is on a critical upward trajectory. Embracing a service-oriented transformation — shifting from selling supplies to selling services, and from one-off transactions to long-term partnerships — is the proven path to navigate market challenges and capture new growth opportunities.
The essence of MPS is a managed service model where an enterprise fully outsources its office printing infrastructure to a specialized service provider. Clients no longer worry about device ownership or consumables procurement details. Instead, they pay based on actual printed pages (Cost Per Page, CPP) or a fixed subscription package. The provider delivers a one-stop turnkey solution encompassing hardware devices, consumable replenishment, maintenance and repair, and software control.
Basic MPS: Equipment/consumable leasing and CPP billing. Primarily focused on hardware provision, scheduled supply delivery, and breakdown response, making it suitable for small and medium-sized enterprises.
Advanced MPS: Software-driven management and fully managed services. Incorporates print management software to enable secure badge printing, departmental cost allocation, remote device monitoring, and consumable alerts, tailored for mid-to-large enterprises and institutions.
Cloud MPS: Cloud-based print management and workflow automation, supporting cross-regional pull printing and automated document archiving, representing the future trend of intelligent printing.
Different industry verticals prioritize vastly different aspects of MPS. A deep understanding of these application scenarios is essential for entering the market successfully:
Characteristics: Hospital outpatient clinics and pharmacies demand extremely high print speeds and continuous uptime, handling diverse media such as prescriptions, medical records, and lab reports.
MPS Value Proposition: Requires service providers to guarantee zero-downtime backup units and a 24-hour rapid response mechanism, while utilizing proactive supply alerts to ensure critical departments never run out of paper or toner.
Characteristics: Involves high volumes of contracts, financial statements, and sensitive documents with strict information security needs and complex internal cost center accounting.
MPS Value Proposition: Must integrate software for card-swipe/QR-code pull printing (secure release) to prevent confidential documents from being left unattended on output trays; also delivers monthly departmental cost-allocation reports to accurately track printing expenses per business unit.
Characteristics: Headquartered in a major hub — think Toronto, Vancouver, Montreal, or Calgary — with dozens of branch offices or retail outlets spread across the country, featuring scattered equipment and a lack of local IT staff at each site.
MPS Value Proposition: Relies on a Cloud MPS platform for centralized control, allowing headquarters to consolidate billing while regional branches enjoy seamless local maintenance and automated supply replenishment.
Characteristics: Experience massive spikes in print volume during exam periods or enrollment seasons, with steady low volumes otherwise and severe load fluctuations.
MPS Value Proposition: Offers flexible device deployment and dynamic pay-as-you-go billing, mitigating sunk asset costs for educational institutions during low-usage periods.
In the B2B office ecosystem, the hidden management and maintenance costs of printing equipment are often 3 to 5 times the initial hardware purchase price.
The reason MPS gains favor among mid-to-large enterprises lies in its focus on Total Cost of Ownership (TCO) across the equipment lifecycle. Through a systematic restructuring of corporate printing environments, it bridges the gap from hidden waste to precision cost control:
In traditional procurement, decentralized requests and blind hardware purchasing across departments lead to idle machinery alongside performance surpluses. MPS optimizes device deployment ratios through upfront professional site audits, replacing inefficient standalone printers with high-efficiency multifunction printers (MFPs), directly reducing corporate hardware asset lockup by over 20%. Simultaneously, converting variable supply purchases into transparent Printing Cost Per Page (CPP) billing eliminates the financial burden of tying up capital in stocked inventory.
In a multi-hundred-employee organization, IT teams spend hundreds of hours annually handling device faults, installing drivers, comparing supply prices, and replacing cartridges. MPS introduces proactive maintenance, using remote monitoring to predict faults and toner levels before issues arise. This allows corporate IT teams to refocus on strategic digital transformation while dramatically simplifying finance workflows — eliminating endless invoices from multiple vendors in favor of a single monthly consolidated invoice based on verified meter reads.
High print costs often stem from a lack of internal operational controls. By embedding print management software into MPS solutions, organizations establish clear usage rules, such as restricting color print permissions for non-essential departments or enforcing default duplex printing. The "default duplex" rule alone cuts paper consumption by over 15%. Furthermore, features like follow-me printing/secure release require employees to authenticate via card or mobile scan at the machine before job output, eliminating wasted uncollected prints and mitigating information security risks at the source.
For cash-flow-conscious enterprises, MPS shifts heavy, one-time Capital Expenditures (CAPEX) into predictable, periodic Operational Expenditures (OPEX). This asset-light model preserves working capital, optimizes balance sheets, and renders corporate office budgeting far more precise and flexible.
Delivering MPS is not merely re-renting equipment; it is a comprehensive B2B service delivery project. Service providers need robust technical capabilities, systematic management software, and deep vertical industry insight:
Traditional hardware sales demand minimal post-sale interaction, whereas MPS contract fulfillment relies entirely on SLA execution. Resellers must maintain standardized local field service teams capable of committing to strict SLAs (e.g., 2-hour response, 4-hour onsite arrival, 8-hour fix or backup machine placement) to guarantee uninterrupted business operations.
Modern MPS relies heavily on software infrastructure. Providers must possess the capability to deploy and operate Data Collection Agent (DCA) software, enabling automated remote meter reading, real-time device health dashboards, print permission controls (e.g., color restrictions, mandatory duplex), and proactive supply alerts to eliminate manual errors.
Sales teams must transition from selling products to offering strategic consultation. Account managers must know how to perform comprehensive site audits on client device fleets, printing habits, and departmental layouts, applying Total Cost of Ownership (TCO) models to design tailored cost-saving proposals.
A high-reliability inventory mechanism for consumables and replacement parts is essential. Under a CPP model, device downtime halts revenue; service providers must ensure fast supply turnover for core consumables and wear items (such as drums, transfer belts, and fuser units).
To address real-world barriers such as high in-house software development costs, mixed-brand fleet incompatibilities, and complex solution design, G&G offers 4 flexible business models and a complete intelligent ecosystem, enabling partners to launch MPS with zero technical barriers and low risk:
Target: Resellers with established hardware and consumable supply chains who lack automated meter reading and device management software.
Solution: Directly implement G&G NDMS (Ninestar Device Manage Software) to instantly gain enterprise-grade remote device monitoring and automated service capabilities.
Target: Service providers already utilizing third-party MPS software who urgently require cost-effective, highly reliable consumables to lower their CPP.
Solution: G&G supplies a comprehensive portfolio of IP-compliant, high-quality printing consumables to secure high gross margins for providers.
Target: Resellers seeking asset-light operations without hardware lock-in, looking to quickly launch CPP contracts on clients' existing legacy device fleets.
Solution: Combine NDMS software for multi-brand monitoring with G&G premium consumables — a gold standard setup for launching MPS managed services.
Target: Resellers looking to replace client hardware completely and deliver benchmark fully managed projects.
Solution: Fully integrate NDMS software, G&G supplies, and parent group hardware lines for true end-to-end turnkey delivery.
Overcoming OEM Brand Silos: Traditional OEM software (such as HP WJA or Kyocera KyoFleet) typically manages only native hardware, leaving service providers helpless in mixed-fleet network environments. G&G NDMS fully supports network and USB devices across major mainstream OEM brands, delivering centralized single-pane management.
Lowering Cooperation Costs & Seamless Integration: Unlike heavy PMS systems that charge thousands of dollars in onboarding fees, NDMS is built specifically for resellers with no extra cost for NDMS software. The system includes automated meter reading, toner level alerts, automated optimal replenishment, and API integration with ERP and warehouse systems, significantly cutting operating costs.
In a CPP business model, consumable stability and page yield directly dictate a service provider's net profit margin.
Jumbo Extended Yield: G&G's Jumbo Series was engineered with expanded cartridge architecture specifically tailored for MPS demands, dramatically increasing per-cartridge page yield. Under CPP billing, higher yields directly translate to lower per-page costs, unlocking higher profit margins for resellers.
OEM-Grade Stability & Precise Level Monitoring: Powered by top-tier core components from MCC, Fuji, and SCC, G&G guarantees consistent print density and quality across the entire cartridge lifecycle. Supported by Apex and SCC chip technology, the system delivers real-time, precise toner/ink level monitoring, preventing premature cartridge swaps or unexpected outages.
Patent Protection & Legal Compliance: Backed by over 4,000 global patents, G&G eliminates OEM patent infringement risks, guaranteeing compliance in large corporate and government procurement tenders.
In an era where traditional office supply and IT sales face intense market consolidation, transitioning to MPS is the definitive strategy to increase customer lifetime value and build predictable, recurring revenue streams. For resellers in Canada weighing this shift, combining solid service capabilities and precise vertical targeting with G&G's 4 flexible cooperation models and powerful NDMS software system makes it possible to break industry barriers and unlock new growth in the MPS market.
A: Managed Print Services (MPS) is a fully outsourced model where an enterprise delegates its entire printing infrastructure to a specialized service provider. Instead of purchasing devices and supplies separately, clients pay based on actual usage — via Cost Per Page (CPP) or fixed subscription packages — while the provider delivers an all-in-one package covering hardware, supply replenishment, maintenance, and management software.
A: Yes — G&G is one of the managed print services providers enabling office and IT resellers, acting as an MPS enabler and partner rather than competing directly as an end-user service provider. G&G delivers a comprehensive MPS ecosystem that includes:
A: Yes. By eliminating idle assets and enforcing print controls (e.g., mandatory duplex), companies typically cut overall costs by over 20%.
A: Because traditional hardware margins are shrinking and customer churn is high in recent years, making the shift to Managed Print Services (MPS) essential for IT resellers looking to transition from one-off sales to predictable, recurring subscription revenue. By securing long-term contracts that lock in higher customer stickiness, MPS aligns resellers directly with enterprise demand as corporate clients actively shift their office printing budgets from heavy capital expenditures (CAPEX) to manageable operational expenditures (OPEX).
A: To successfully deliver MPS, resellers must master four core capabilities: executing strict Service Level Agreements (SLAs) through rapid-response local technical teams to ensure zero downtime; deploying software infrastructure (DCA) for automated meter reading, real-time monitoring, and print policy controls; conducting consultative site audits and TCO modeling to design tailored cost-reduction proposals; and maintaining an efficient supply chain for key consumables and wear parts to prevent revenue-disrupting device outages.
A: G&G offers four scalable MPS cooperation models tailored to different reseller needs: Software-Only (NDMS) empowers partners with established hardware and consumable chains by adding enterprise-grade remote monitoring and automated meter reading; Printing Consumables-Only provides cost-effective, IP-compliant supplies to maximize margins for those already using third-party software; Software + Consumables combines multi-brand NDMS tracking with premium supplies, offering an asset-light setup to quickly run CPP contracts on existing legacy fleets; and Software + Consumables + Printer integrates NDMS, G&G supplies, and parent group hardware into a complete turnkey solution for full fleet replacements.
A: The main advantage of the G&G MPS solution lies in its flexibility, cost-efficiency, and vendor-neutral ecosystem, designed to lower entry barriers for resellers through five key pillars: universal fleet management via NDMS software that controls mixed multi-brand devices (e.g., HP, Kyocera) without extra integration fees; 4 modular partner models ranging from Software-Only and Consumables-Only to Software + Consumables and full Turnkey solutions; higher profit margins driven by high-yield Jumbo Series cartridges that lower the Cost-Per-Page (CPP); proactive automated replenishment using real-time smart chip tracking to prevent downtime; and robust IP safety backed by 4,000+ global patents for risk-free participation in enterprise and public tenders.
A: G&G's partner network reaches over 170 countries, and Canadian office equipment and IT resellers can apply to become a G&G partner through the same four MPS cooperation models covered above. If you're searching for managed print services providers near you in Canada, the practical starting point is choosing which model — software, consumables, or a full turnkey bundle — matches your current fleet and customer base.